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Do you want to know more about our return policy? [Learn more](/content/pages/shipping-returns-policy "Shipping & Returns Policy"/index.html)

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We want every customer (or as we call you, our Neighbor) to be entirely thrilled with their Beekman 1802 purchase.

We stand behind our goods and services and want Neighbors to be satisfied with them. We will always do our best to take care of our Neighbors – to deal with them fairly and reasonably and we hope that they will be fair and reasonable with us as well.

If you are in anyway dissatisfied, please contact our customer service team using the contact form below. We only accept returns for 30 days from date of delivery for purchases from beekman1802.com and the Kindness Shop. Please note that we are unable to process returns, exchanges or discounts from TV, Ulta or Amazon.

We and our artisans care deeply about ensuring that our products are in perfect condition. If you find flaws in our products and request a refund, we ask that you either return the product and/or send us a clear photo so we know what happened and can prevent it from happening again.

Returns and Exchanges

Clothing that has been worn or washed is not eligible for exchange. Beekman 1802 will cover shipping expenses for size-related product errors of Clothing and Kindness Merchandise only. The customer is responsible for shipping charges on all other returns and exchanges.

To start the return process for your Beekman 1802 order, please submit a Contact Us form to submit your Return Request. Be sure to include the order number, reason for return and items returning.

In-Store Returns & Exchanges

Merchandise can be returned to and exchanged in our Kindness Shop.

Cancellation Policy

We offer a one hour cancellation window. If you are still within the one hour window, you may cancel your order directly through the order confirmation page or your order confirmation email.

You can cancel your order:

On your order confirmation page after placing your order.
On the My Orders page in your Beekman 1802 Account on our Website.
On the My Orders page in your Beekman 1802 Account on our App.

After the one-hour window has passed, the Cancel button will no longer be visible.

Farm Tour Ticket Cancellation Policy

Tickets to tour Beekman 1802 cannot be refunded.

Discounts & Gift Cards

Discounts may not be applicable to some artisan items, bundles, subscriptions and experiences.

Newsletter Welcome discount code for newsletter subscription is eligible for only new subscribers only. Limit one use per customer.

Multiple discounts cannot be applied on the sale of one product.

Sale products are ineligible for additional discounts.

Gift cards expire 5 years from purchase date if unused.

Neighbor Rewards codes can not be combined with other coupon codes or sales and are not redeemable on subscriptions and subscribe & save purchases.

We do not refund the difference or offer price adjustments due to sales, promotions or other discounts offered for purchases made outside of the promotional period.

Canceled, Sold Out, and Out of Stock Items

If anything in your order is canceled or sold out due to stock fluctuations, that item in your order will be refunded when the rest of your order ships. During sales, flash sales, and other site-wide events, rain checks will not be given out of sold out or out-of-stock items.

Autoship (Subscribe & Save) Terms and Conditions

Autoship (Subscribe & Save) is only available on select bath, body and skincare items, shipping in the U.S. only, but please note Kindness Merchandise, limited edition and select bodycare are excluded. Product selection may be subject to change. To find the full list of items that are available for Autoship, visit https://beekman1802.com/collections/subscribe-and-save.

Real reviews from real Neighbors

76808 reviews

Lisa R.

Verified Buyer

09/26/26

Soft skin

I LOVE this soap. It leaves my skin incredibly soft. It is worth the cost.

Pure Goat Milk Soap

Cynthia F.

Verified Buyer

09/26/26

Love it

The smell is wonderful. i hope they now make an all orange scent .

Fresh Air Palm-Sized Goat Milk Soap

Michele R.

Verified Buyer

09/26/26

Fabulous cream

I have been using this cream on my arms and neck area. Love the feel of the cream, it keeps my skin softer. A lovely silky texture. I think it’s working as they say.

Milk RX Body Crepe Smoothing Cream

Michele R.

Verified Buyer

09/26/26

Hand Renewal cream

I love this cream. It’s not greasy and does a good job of making my hands feel fabulous!

Milk RX Advanced Better Aging Hand Renewal Cream

Barbara K.

Verified Buyer

09/26/26

Wonderful product!

It only takes a pea sized dot for your whole face. It lathers up so velvety smooth and I like to just let it sit a few minutes before I rinse it off. No sticky residue. My face...

Micellar Milk Froth Cleansing Gel & Makeup Remover

TM J.

Verified Buyer

09/26/26

Best Ever

Healing for my dry skin and my skin is healthy again!

Pure Goat Milk Soap

CHRISTINE S.

Verified Buyer

09/26/26

Pure goat milk soap is

Pure goat milk soap is so smooth on your skin. Leaves me feeling hydrated after my shower. I have sensitive skin and this soap leaves no irritation. Lathers up quickly too. Bar...

Pure Goat Milk Soap

Lisa R.

Verified Buyer

09/26/26

Soft skin

I LOVE this soap. It leaves my skin incredibly soft. It is worth the cost.

Pure Goat Milk Soap

Cynthia F.

Verified Buyer

09/26/26

Love it

The smell is wonderful. i hope they now make an all orange scent .

Fresh Air Palm-Sized Goat Milk Soap

Michele R.

Verified Buyer

09/26/26

Fabulous cream

Milk RX Body Crepe Smoothing Cream

Michele R.

Verified Buyer

09/26/26

Hand Renewal cream

I love this cream. It’s not greasy and does a good job of making my hands feel fabulous!

Milk RX Advanced Better Aging Hand Renewal Cream

Barbara K.

Verified Buyer

09/26/26

Wonderful product!

Micellar Milk Froth Cleansing Gel & Makeup Remover

TM J.

Verified Buyer

09/26/26

Best Ever

Healing for my dry skin and my skin is healthy again!

Pure Goat Milk Soap

CHRISTINE S.

Verified Buyer

09/26/26

Pure goat milk soap is

Pure Goat Milk Soap

Lisa R.

Verified Buyer

09/26/26

Soft skin

I LOVE this soap. It leaves my skin incredibly soft. It is worth the cost.

Pure Goat Milk Soap

Cynthia F.

Verified Buyer

09/26/26

Love it

The smell is wonderful. i hope they now make an all orange scent .

Fresh Air Palm-Sized Goat Milk Soap

Michele R.

Verified Buyer

09/26/26

Fabulous cream

Milk RX Body Crepe Smoothing Cream

Michele R.

Verified Buyer

09/26/26

Hand Renewal cream

I love this cream. It’s not greasy and does a good job of making my hands feel fabulous!

Milk RX Advanced Better Aging Hand Renewal Cream

Barbara K.

Verified Buyer

09/26/26

Wonderful product!

Micellar Milk Froth Cleansing Gel & Makeup Remover

TM J.

Verified Buyer

09/26/26

Best Ever

Healing for my dry skin and my skin is healthy again!

Pure Goat Milk Soap

CHRISTINE S.

Verified Buyer

09/26/26

Pure goat milk soap is

Pure Goat Milk Soap

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Neighbor Testimonials

Trusted reviews by

4.8 star rating

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Based on 76808 reviews

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Site Reviews

Product Reviews

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Lindi J.

Verified Buyer

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Milk Rx better aging serum.

I have been targeting one specific neck area exclusively with this serum and I already see a visible difference after only a couple of weeks. I am impressed.

read more about review content I have been targeting one specific

Product Reviewed: Milk RX Advanced Better Aging Wrinkle Serum

09/27/26

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Nora P.

Verified Buyer

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Heavenly

This scent is heavenly! If strawberry shortcake herself was all grown up, she would smell like this.. perfect amount of sweetness and delicate cream from the white chocolate. A very-sophisticated aroma. Love this❤️

read more about review content This scent is heavenly! If strawberry

Product Reviewed: White Chocolate Strawberry Whipped Body Cream

09/27/26

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Savannah...

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This and the body cream paired is everything

This cream has been great for keeping my hands and body feeling moisturized throughout the day. It has a rich texture, but it doesn’t feel overly heavy or greasy once you rub it in. My skin feels noticeably softer after using it, especially on areas that tend to get dry. I like putting it on after a

Read moreread more about review content This cream has been great for keeping

Product Reviewed: Milk RX Advanced Better Aging Hand Renewal Cream

09/26/26

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Lisa R.

Verified Buyer

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Soft skin

I LOVE this soap. It leaves my skin incredibly soft. It is worth the cost.

read more about review content I LOVE this soap. It leaves my

Product Reviewed: Pure Goat Milk Soap

09/26/26

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Cynthia F.

Verified Buyer

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Love it

The smell is wonderful. i hope they now make an all orange scent .

read more about review content The smell is wonderful. i hope

Product Reviewed: Fresh Air Palm-Sized Goat Milk Soap

09/26/26

Abstract user icon

Michele R.

Verified Buyer

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Fabulous cream

read more about review content I have been using this cream on

Product Reviewed: Milk RX Body Crepe Smoothing Cream

09/26/26

Abstract user icon

Michele R.

Verified Buyer

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Hand Renewal cream

I love this cream. It’s not greasy and does a good job of making my hands feel fabulous!

read more about review content I love this cream. It’s not greasy

Product Reviewed: Milk RX Advanced Better Aging Hand Renewal Cream

09/26/26

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maureen m.

Verified Buyer

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My husband loves your unscented soap which is the only one he can use

I ave received your unscented soap. This is the only soap that helps his skin from having radiation. My only problem now is I have tried to place an order for other things and your website says I am using the wrong phone number ( which I am not ) and no one seems to be able to correct the problem . I

Read moreread more about review content I ave received your unscented soap.

Product Reviewed: Pure Goat Milk Soap

09/26/26

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Barbara K.

Verified Buyer

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Wonderful product!

It only takes a pea sized dot for your whole face. It lathers up so velvety smooth and I like to just let it sit a few minutes before I rinse it off. No sticky residue. My face feels so clean and nurtured after.

read more about review content It only takes a pea sized dot for

Product Reviewed: Micellar Milk Froth Cleansing Gel & Makeup Remover...

09/26/26

Abstract user icon

TM J.

Verified Buyer

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Best Ever

Healing for my dry skin and my skin is healthy again!

read more about review content Healing for my dry skin and my

Product Reviewed: Pure Goat Milk Soap

09/26/26